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Delivery

WE NOW OFFER FREE DELIVERY TO THE UK. The price you see is the price you pay - NO HIDDEN EXTRAS. Delivery charges apply to orders outside of the UK.


Most of our orders are dispatched within 1-2 working days* of receiving a cleared payment in plain grey packaging with no visable company logos.

Your order will be dispatched to the address given at the time of purchase therefore it is the customers responsibility to ensure that all information is clear and correct at the time of your order. If you have any problems please email us via the details on our contact us page and we will try to accomadate providing the items have not yet been dispatched from our warehouse.

UK Standard Delivery Service: Estimated delivery time of 2-3 working days from dispatch.
Europe Airmail: 3-7 Working days dependant upon destination om dispatch.
Worldwide Airmail: 5-10 working days dependant upon delivery destination from dispatch.

Please Note: International deliveries do carry weight/size restrictions therefore we will contact you as soon as possible if there is a problem with your order.

Please note that in busier periods such as christmas, delivery time may take a little longer so please bear this in mind when placing your order and waiting for your purchase to be delivered.

Cancelling or Returning Your Order

Here at Love Stone Lingerie Ltd we aim to exceed all of our customers expectations and aim for a 100% satisfaction rate, however if for some reason you decide to cancel or return order to us then the following conditions apply: 

Cancelling your order: 

If you decide to cancel your order before you have received it then please contact us via email at lslingerie@live.co.uk as soon as you decide to cancel.

If your order has not been dispatched yet then we will issue you with a full refund 

If your order has already been dispatched to you, then you will need to return the goods, preferably, in the condition in which they were sent with all tags and labels intact and include the original invoice in the package to our return address of which you will informed upon requesting a return.

It is advisable when returning goods that you obtain a free certificate of postage from the post office or use a trackable service and a refund for the goods will be issued on receipt of the item. It is the senders responsibility to ensure that the goods arrive safely.

Please note that we do not operate a free returns service unless the item is faulty.

Returning your item:

Please email us at lslingerie@live.co.uk within 14 days of receipt of your item to obtain your authorisation of return.

Please return your item to the return address provided when requesting a return, incuding your original invoice and ensuring that the item is returned preferably in the condition it was sent with all tags, packaging and hygeine seals where applicable intact. A refund for the item will issued upon receipt of the goods. Due to the sensitive and hygenic nature of underwear and hosiery the long distance selling regulations apply and we are unable to refund for the item if it has been worn.

It is advisable when returning any goods that a free certificate of posting is obtained from the post office or use a trackable service. It is the senders responsibilty to ensure the goods arrive safely

Please note that we do not operate a free returns service unless the item is faulty.

Exclusions

Exclusions may apply to certain items due to the intimate nature of some of the products sold. This will be indicated on the product sale page.

Return Address

This will be supplied upon requesting a return at the following email address lslingerie@live.co.uk

* Working days are defined as Monday-Friday excluding Christmas And Bank Holidays